Privacy Policy

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Last Updated: [Insert Date]

At Sense of Occasion Balloons, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website (www.senseofoccasionballoons.co.uk), how we use it, and how we keep it secure.

Sense of Occasion Balloons is a bespoke balloon decor and prop hire business based in Leeds (Unit 18 Ashbrooke Park, LS11 5SF). For the purposes of data protection, we are the ‘data controller’.

• Email: info@senseofoccasionballoons.co.uk
  
• Phone: 0113 238 5535
  

We obtain information about you when you use our website, for example, when you:

• Contact us about products and services via our contact form.
• Place an order for balloons or hire equipment.
  
• Sign up for our Training Academy.
• Interact with us on social media (e.g., Facebook or Instagram).
  

The personal information we collect might include:

• Contact Details: Name, address, email address, and telephone number.
  
• Order Information: Delivery address, date of the event, and specific occasion details.
• Technical Data: Your IP address and information regarding what pages are accessed and when (via cookies).
• Payment Data: If you purchase a product from us, your card information is not held by us; it is collected by our third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.
  

We may use your information to:

• Process orders that you have submitted.
• Carry out our obligations arising from any contracts entered into by you and us (e.g., delivering balloons to your venue).
• Seek your views or comments on the services we provide.
• Notify you of changes to our services.
• Send you communications which you have requested or that may be of interest (if you have opted-in).

We process your data under the following legal bases:

• Contractual Necessity: To fulfil your order or booking.
• Legitimate Interests: To respond to your enquiries and improve our website.
• Consent: Where you have explicitly signed up for marketing or newsletters.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers (e.g., delivery couriers or payment processors) for the purposes of completing tasks and providing services to you on our behalf. However, we only disclose the personal information that is necessary to deliver the service.

Under UK GDPR, you have the right to:

• Access: Request a copy of the information we hold about you.
• Correction: Ask us to correct or remove information you think is inaccurate.
• Erasure: Request that we delete your personal data.
• Withdraw Consent: If you have given us consent for marketing, you can withdraw it at any time by emailing us.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with SSL.

Like many other websites, the Sense of Occasion Balloons website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow 그 website to recognise you when you visit. They help us improve our website and deliver a better, more personalised service. You can turn off cookies by setting your browser preferences.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

If you have any questions regarding this policy or our privacy practices, please contact us at: Email: info@senseofoccasionballoons.co.uk Address: Unit 18 Ashbrooke Park, Leeds, LS11 5SF