Privacy Policy

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Last updated: 23 August 2026

Sense of Occasion Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have in relation to your personal information.

1. Who We Are

Sense of Occasion Ltd is a balloon decor, event styling and prop hire business based in Leeds, West Yorkshire.

For the purposes of UK data protection law, Sense of Occasion Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Business address:
Unit 18 Ashbrooke Park
Leeds
LS11 5SF

Email:
info@senseofoccasionballoons.co.uk

Telephone:
0113 238 5535

If you have any questions about how we use your personal information, please contact us using the details above.

2. How We Collect Your Personal Information

We may collect personal information directly from you when you:

* Place an order through our website
* Make an enquiry through our website
* Contact us by telephone, email or WhatsApp
* Contact us through Facebook, Instagram, TikTok or another social media platform
* Make a booking with us
* Hire props or equipment from us
* Book balloon training or other training services
* Join one of our mailing lists or sign up to receive marketing
* Enter a competition or promotion
* Leave a review or provide feedback
* Attend an event where we are providing services
* Communicate with us in connection with an existing or potential booking

We may also receive personal information from third parties where appropriate. For example, another person may provide your details when arranging an event or delivery on your behalf, or a venue or other supplier may provide information necessary for us to complete a booking.

Our website may also collect certain technical information automatically when you visit it.

3. What Personal Information We Collect

Depending on how you interact with us, we may collect:

* Your name
* Address
* Email address
* Telephone number
* Delivery address
* Venue details
* Event date and time
* Event and booking information
* Details of products or services ordered
* Personalisation information such as names, ages and messages
* Communications between you and Sense of Occasion
* Enquiry information
* Payment and transaction information
* Marketing preferences
* Reviews and feedback
* Photographs relating to our work or events
* Information you provide when attending training
* Technical information relating to your use of our website, such as IP address, browser or device information and website activity where applicable

Please only provide personal information about another person where you are authorised to do so.

4. Payment Information

When you make a card payment, your full card details are normally processed securely by the payment provider used to process the transaction.

Sense of Occasion does not normally receive or store your full debit or credit card number.

We may retain information relating to the transaction, such as the amount paid, date, payment status and transaction reference, for accounting, contractual and record keeping purposes.

5. Why We Use Your Personal Information

We may use your personal information to:

* Respond to enquiries
* Provide quotations
* Process and manage orders
* Manage event and prop hire bookings
* Deliver balloons and other products
* Attend and complete event setups
* Arrange collections
* Provide training services
* Process payments
* Communicate with you about your order or booking
* Resolve problems or complaints
* Maintain records of transactions
* Meet our accounting, tax and other legal obligations
* Prevent or investigate fraud or misuse
* Improve our products, services and customer experience
* Maintain and improve our website
* Request feedback or reviews
* Promote our services where we have an appropriate lawful basis to do so
* Send marketing communications where permitted
* Establish, exercise or defend legal claims

6. Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We need to use your information to enter into or fulfil a contract with you.

For example, we need your contact, order, venue and delivery information to fulfil a balloon order or event booking.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include responding to enquiries, managing our business, improving our services, maintaining appropriate business records, protecting our business and dealing with complaints.

Legal Obligation

We may need to retain or use certain information to comply with legal obligations, including accounting and tax requirements.

Consent

Where required, we may ask for your consent.

For example, this may apply to certain marketing communications or uses of cookies and similar technologies.

Where we rely on consent, you can withdraw that consent at any time.

7. Marketing Communications

We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by:

* Using the unsubscribe option contained within a marketing email
* Contacting us directly

Stopping marketing communications will not prevent us from contacting you where necessary in relation to an existing order, booking, payment or other service you have requested.

8. Social Media

If you communicate with Sense of Occasion through a social media platform, that platform may also process your personal information in accordance with its own privacy policy.

Information you make publicly available through social media may be visible to other users.

We may retain relevant communications where necessary to manage an enquiry, booking, complaint or other business matter.

9. Photographs and Our Portfolio

We regularly photograph balloon displays and event setups that we have created.

We may use photographs of our work on our website, social media accounts, portfolio and other marketing materials.

Where an image prominently identifies an individual, we will consider the appropriate lawful basis and privacy implications before using it.

If you have concerns about a photograph we have published, please contact us.

10. Who We Share Personal Information With

We do not sell your personal information.

We may share information where necessary with trusted organisations that help us operate our business and provide our services.

These may include:

* Website and hosting providers
* Payment processors
* Email and communication providers
* Accounting and financial service providers
* Delivery or courier providers where used
* IT and cloud storage providers
* Marketing and email marketing platforms
* Professional advisers
* Venues or other suppliers where necessary to fulfil your booking
* Government, regulatory, tax, law enforcement or other authorities where we are legally required to provide information

We only provide information that is reasonably necessary for the relevant purpose.

Some service providers act as processors of personal information on our behalf, while others may act as independent data controllers under data protection law.

11. International Transfers

Some of the service providers or technology platforms we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections required by UK data protection law are in place.

These protections may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.

12. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends on why it was collected and whether we need to retain it to fulfil a contract, comply with legal obligations, resolve disputes or protect our legitimate business interests.

For example:

* Enquiries that do not result in a booking may be retained for a reasonable period for customer service and business administration purposes.
* Booking and order information may be retained for as long as reasonably necessary to manage our relationship with you and deal with any subsequent queries or disputes.
* Financial and transaction records will be retained for the period required by applicable tax, accounting and legal requirements.
* Marketing information may be retained until you unsubscribe or withdraw your consent, subject to retaining minimal information where necessary to ensure we respect your preference not to receive further marketing.

When personal information is no longer required, we will delete it or securely dispose of it where reasonably possible.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include password protection, access controls, secure systems, encrypted connections and limiting access to personal information to those who reasonably require it.

However, no internet based system or method of electronic storage can be guaranteed to be completely secure.

14. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies can be used to make the website function correctly, remember preferences, understand how visitors use our website and, where applicable, support marketing and advertising.

Some technologies are necessary for the website to operate. Other technologies may require your consent before they can be used.

Where consent is required, non essential technologies will only be used in accordance with the choices you make through our website's cookie consent controls.

You should be able to accept or reject relevant non essential technologies and change your preferences where applicable.

For further information about the technologies used on our website and their purposes, please refer to the cookie information or cookie settings available on our website.

15. Links to Other Websites

Our website may contain links to websites operated by other organisations.

This Privacy Policy only applies to Sense of Occasion.

If you follow a link to another website, that organisation will be responsible for how it collects and uses your personal information. We recommend reading its privacy information before providing personal information.

16. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information.

These can include the right to:

* Ask us for a copy of personal information we hold about you
* Ask us to correct inaccurate or incomplete information
* Ask us to delete your personal information in certain circumstances
* Ask us to restrict the way we use your information in certain circumstances
* Object to certain uses of your personal information
* Receive certain personal information in a portable format where applicable
* Withdraw consent at any time where we rely on consent
* Raise concerns about how your personal information is being used

Not all rights apply in every situation.

We may need to verify your identity before responding to a request.

If you would like to exercise any of these rights, please contact:

info@senseofoccasionballoons.co.uk

17. Complaints

If you have concerns about how Sense of Occasion uses your personal information, please contact us first so that we have the opportunity to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information about making a complaint is available from the Information Commissioner's Office.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on our website and the date at the top of this policy will be updated when significant changes are made.

19. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Sense of Occasion Ltd

Unit 18 Ashbrooke Park
Leeds
LS11 5SF

Email: info@senseofoccasionballoons.co.uk

Telephone: 0113 238 5535